Q. How do I know if I am on a "secure" web page?

A. Before you give personal information to a web site verify that the page is secure. A secure site should have one of the following: A closed padlock which can be found in the lower left corner of Netscape 4.0 or greater and in the right corner for Internet Explorer 4.0 or greater. An "s" added to the familiar "http" (making it https)

Q.  What is Internet Security?
A.  Internet security ensures that information sent from one computer to another cannot be viewed, copied, or redirected.  Unauthorized users cannot view information sent from one computer to another and messages are not altered during transmission.

Q.  What is a "secure session" and how does it keep my information safe?
A.  A "secure session" ensures data passed between your computer and our systems are secure by using public key cryptography.  Your computer exchanges key information with our computers to create a private conversation that only our computers can understand.  This is accomplished using Secure Socket Layer (SSL) protocol.

Q.    What is Secure Socket Layer (SSL)?
A.  SSL is a protocol that provides authentication for servers and browsers, as well as confidentiality and data integrity for communications between a web server and a browser.  SSL encodes information as it is being sent over the Internet between your computer and our systems.  The use of SSL requires an SSL compatible browser and a web server to perform the "key-exchange" that establishes an SSL connection.

Q.  When do I enter into a Secure Socket Layer (SSL) session?
A.  SSL sessions are established when data leaves your computer and remain until the data enters our system.  Therefore, all information related to you and your accounts are encrypted so no one can intercept it.

Q.   What is encryption?
A.  Encryption is the process of transforming clear text (data in its original form) into cipher text (encryption output of a cryptographic algorithm) for security and privacy.  Only certain browsers support encryption.

Q.  What type of browser do I need to be secure?
A.  In order to perform services online such as applying for a credit card and looking up account information you will need access to the Internet, have a web browser which supports HTML, SSL-encryption, JavaScript, and CSS.

Q.  What should I do when I finish accessing confidential data?
A.  When you have finished accessing a secure area, it is important to disconnect immediately.  However, if you do forget, we automatically disconnect your session after 15 minutes of inactivity.

Q.  Is it safe to apply online for a credit card?
A.  We have taken measures to ensure the security of all transactions involving personal information.  Utilizing the Entrust Secured site-seal, we require a "secure session" using Secure Socket Layer (SSL) encryption technology for all such transactions.  During a secure session, data passed back and forth between your computer and our system is encrypted to prevent a third party from intercepting it.

Q.  How does PayPal protect my information?
A.  PayPal is a leading Secure Socket Layer (SSL) Certificate Authority enabling secure e-commerce and communications. Entrust is a trusted mark of high assurance for Internet security and SSL encryption.

Q.  How do I cancel my online payment?
A.  For inquiries or to cancel your payment, please CONTACT US.